Delivery & Returns
OPI UK DELIVERS TO THE UK ONLY
Please note that OPI UK is NOT permitted to deliver OPI goods to The Republic of Ireland.
We are unable to deliver to PO Box or BFPO addresses. We recommend that you specify an alternative delivery address to your cardholder address when confirming your order details.
The cost of packing and delivery is clearly displayed at the checkout for your approval prior to confirming your order.
DELIVERY
Orders placed before 2.00pm (Monday-Thurs) will be delivered within 3 to 4 working days between the hours of 9.00am and 5.00pm.
No orders are processed, dispatched or delivered on Bank Holidays or weekends.
For deliveries outside of mainland UK, further charges will apply (£9.50).
Please note that you do need to sign for your delivery upon receipt.
Any dates or times quoted for delivery are approximate only and you acknowledge that no delivery date can be guaranteed as it may be affected by circumstances beyond our control.
During sale period please expect deliveries to take up to 7 working days.
Professional customers are eligible for free delivery on orders over £75, while consumers qualify for free delivery on orders over £25.
Free delivery is subject to the minimum order value requirements and applies only to designated delivery areas.
OTHER POSTCODE EXCEPTIONS: HS, KW, ZE, IV – delivery times may vary to these postcodes
RETURNS We believe that you will be thrilled with the products you purchase but understand that there may be an occasion where you feel it necessary to return an item. As part of our commitment to customer service, we aim to keep these instances to a minimum and the process as simple as possible.
UNWANTED GOODS
Consumers:
If you are a consumer you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason decide you do not want to keep a product you can notify us of your decision to cancel the contract between us and receive a refund. Please note that this only applies to unopened and unused products. Advice about your legal rights to cancel the contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
Your legal right to cancel the contract between us starts from the date we send you a dispatch confirmation which is when the contract between us is formed. If the products have already been delivered to you, you have a period of seven (7) working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays and public holidays are not included in this period.
If you choose to return your order we will refund you cost of goods (excluding delivery charges) once goods have been returned to the warehouse. Please contact us by telephone on 02039 015892 or email us at UKI.opicso@wella.com to inform us that you wish to return the goods. Nail polish can be returned via Royal Mail or ParcelForce. Note that volume per item must not exceed 30ml and no more than four items in any one parcel. Some items might be prohibited by certain couriers. Please view courier website for full packaging guidelines.
We will refund you on the credit card or debit card used by you to pay.
For faulty goods or goods which were inaccurately described or incorrect please see below.
UNWANTED GOODS
Trade customers:
Please note that we only accept returns from trade customers if the product is damaged or faulty.
FAULTY / INCORRECT GOODS:
As a consumer you have legal rights in relation to products which are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.
If you receive an item from us which is faulty/broken or which you did not order, please contact us by telephone on 02039 015892 or email us at UKI.opicso@wella.com to inform us within 30 days of purchase and we will arrange a refund (excluding delivery charges). Please contact us if you are returning goods, providing details of your name, address and order number. To enable us to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, including the package of returned goods. It will be your responsibility to cover the cost of returning the goods and also ensuring that the goods are adequately packed. Please ensure you obtain a proof of postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products, in the unlikely event that we do not receive the returned parcel. We recommend you ship via a traceable service to ensure successful delivery. Nail polish can be returned via Royal Mail or ParcelForce. Note that volume per item must not exceed 30ml and no more than four items in any one parcel. Please view courier website for full packaging guidelines.
For help or advice with products after 30 days or purchase, please email us at UKI.opicso@wella.com for more information.
RETURNS ADDRESS:
Great Bear
FAO OPI UK
Hellaby Lane
Hellaby, Rotherham,
South Yorkshire,
S66 8HN
Please read the Wella Company Terms and Conditions